Estimates
Whether bringing in your machine for a tune-up or diagnosis, our skilled mechanics will first perform a thorough estimate on your machine, listing mechanical, cosmetic, and safety issues before any work is performed. You will be advised about the condition of your machine including the order in which issues should be addressed. Keep in mind that these are estimates, and although our mechanics and parts employees are as thorough as possible, we can’t always know the extent of your machines issues until we begin work on your machine. Additionally, parts prices can and do change, depending on the rarity of your machine, sourcing, and availability. Once you give the go ahead to begin work on your machine, if there are any significant changes to the pricing laid out in the estimate, or additional repairs need to be made, you will be notified.
Parts
The ability to source vintage motorcycle parts is a big part of what keeps these machines on the road. When repairing a vintage motorcycle many times parts are discontinued from the original manufacturer and must be located using aftermarket, overseas, and sometimes pretty unique sources. Keep in mind that this is not a dealership, we only have indirect access to the OEM parts network, and there is no same day parts delivery like the auto industry. Once you receive an estimate, it’s important that we receive payment as soon as possible in order to guarantee pricing and availability. Often times with discontinued or rare parts, we are able to track down that sole survivor, but we need to order it before it slips away. Once a part is ordered by Bluecat it is not always immediately shipped from the vendor, can be on backorder, or may be shipping from overseas. Expect a minimum of ten business days for parts to arrive, sometimes weeks, and occasionally months if it is particularly rare. Once all your parts have arrived we will put your machine back into rotation to be worked on as soon as possible. We want to complete your machine and get it back on the road as much as you do!
Payment
Once an estimate is completed, before work can be started and parts ordered, complete payment needs to be made on all parts. Additionally if the total labor estimate is over $1000, then 50% of the labor total must be paid as well before work can begin. Once you have been informed by phone and/or email of the completion of your machine you have 7 days to pickup your machine and finish payment. Due to limited space, if not paid for and/or picked up within 7 days the customer will be subject to a $15 per day storage charge.
Customer Contact
Customer service is our number one priority at Bluecat Motors, and part of that includes keeping our customers updated as to the status of their machine. Let us know if you prefer to be updated by phone or over email. We prefer to send status updates as emails, as they help eliminate ambiguities, and allow us to send pictures etc. Final completion dates can vary widely based on parts availability, subcontractors, and current work load, but our service writer will keep you updated every step of the way as we work to complete your vintage motorcycle in as timely manner as possible, while still adhering to our high quality standards here at Bluecat Motors
