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Communicate to Win (2nd Edition) by Richard Denny

By Richard Denny

Conversation and motivation are crucial for enterprise survival--learning the abilities and methods to enhance either is rarely time wasted. In speak to Win, British education guru Richard Denny indicates how an individual can flip a dream of luck into fact. utilizing his inspirational type, he finds the secrets and techniques of winning conversation. This moment version comprises much more sound and useful recommendation on each point of commercial and private verbal exchange. It contains new insights into how physique language impacts photograph, find out how to behavior reliable conversations and the significance of constructing listening talents. there's additionally details on stable presentation talents and recommendation on how you can deal with interviews.

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Extra resources for Communicate to Win (2nd Edition)

Example text

Taking Instruction Responding to other people’s instructions is quite straightforward provided you are aware of the following: ■ ■ ■ what is expected; why it is needed; when it is needed. If you are unsure about any aspect of the task, ask questions. There are a few exceptions to this. A soldier, of course, does not question the orders of his superior unless he wants to get 44 ■ Communication Skills into serious trouble. Similarly, if the navigator of a rally car tells the driver that there is a 45-degree sharp right-hand bend coming up in 100 yards, the driver does not question this, or the car will end up off the road.

It is now widely accepted that, for example, to be an effective salesperson the seller must sell themselves before ever attempting to sell a product or a service, but exactly how is this done? The answer is very simple – be interested in other people. Ask questions. Listen. Be observant. Find the common ground. By striking up a pleasant and effective communication rapport you are far more likely to turn a potential client into a longterm customer, because that person will both like and trust you.

Dealing with People ■ 37 An obvious example of the amazing effects of praise is something that parents do naturally with their children. Parents want their baby to smile, so what do they do? They smile and keep smiling until the baby smiles. Immediately they get a smile, the delighted parents demonstrate loads of enthusiasm and praise, and the same sequence is repeated through all the stages of baby development – crawling, standing, walking and so on. ’ attitude towards the child, thus encouraging his or her progress.

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